Our desire is for each of our customers to be 100% satisfied with the products they purchase from Baklava Bar. If you are unsatisfied, for some reason, please contact us immediately. We are committed to work together to resolve your special circumstance in an individual and timely manner. Under no circumstance will a refund be given for a product. In some cases we will offer to fix a mistake, replace an order, or provide a gift certificate towards a future purchase. The management of Baklava Bar reserves the right to make a final decision regarding returns.